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REFUNDS & RETURNS

Returns: Wildcraft Herbs accepts returns for up to 14 days as long as the seal is intact and the product has not been damaged or tampered with. We realize sometimes people order product only to realize it is no longer necessary. Just send back with tracking so we can track your shipment as well as validation for you it has reached it's destination. Please send your returns to the address on our contact page.

Exchanges: We do replace items that are damaged/broken enroute. We only ask for you to upload and attach documentation from your post office verifying damage and we will promptly replace and resend. Please attach required information and send to info@wildcraftherbs.com. 
 

  • Wildcraft Herbs will exchange one product for another if a mistake is made on the original purchase. The safety seal must be intact. The product must not damaged or tampered with.

  • We do not however offer free shipping on exhanges. Therefore you must pay the shipping to return your exchange, and pay the shipping on the new product sent out to you. Please send the item back tracked package so both sides have proof of the item being shipped back. And contact us for the return shipping price, and once received we will ship your exchange immediately out to you. Unfortunately this can pose problems on small orders as the shipping price on small orders can equal the price or more of the order. We ask you to be careful when ordering to avoid such a loss.

  • We don't charge shipping overages such as shipping and handling or restocking fees in regards to shipping returns, when sending your product back out to you.

 

Refunds: Wildcraft Herbs issues refunds immediately upon receiving a returned item, and upon receiving proof of product damage.
Wildcraft Herbs does not refund product delayed at customs due to random checks and holds as said in our shipping policy. Wildcraft Herbs does not refund on items that show tracked to destination but are lost or stolen on that end.

We realize situations can be unique. If there is a problem with an order that is not listed here on refunds or returns, please reach out and contact us through info@wildcraftherbs.com or call our number on our contact page. You're valued and we want to work with you to resolve any unforeseen issues that may arise.

Did you forget to update your shipping address and your item is enroute to the wrong address?

PLEASE READ: Please make sure your shipping addresses are up to date in your addresses attached to your credit cards and Paypal account. Wildcraft Herbs is not responsible for items shipped to old addresses that have not been updated. Therefore, we can't refund purchases that go to the wrong address, if the address was listed as your correct shipping address on your payment method.
 

  • Canada Post does not intercept and redirect packages already enroute.

  • Therefore, to get a refund on an item shipped to an out of date shipping address, the product must still be shipped back to us with tracking.

  • If the package is going to the wrong address, this might not be possible.

  • So please check to make sure your shipping addresses are up to date.

  • If a product goes to an old shipping address that was not updated and manages to come back to us, the free shipping option is invalid if you would like the product shipped back to you.

  •  We do not ship the same product twice for free if you supplied an incorrect shipping address on your initial purchase for that product.
     

Thankyou for your understanding.

                       

Payment Methods

Credit / Debit Cards
Paypal

Payment Methods
No Address Update
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